Show me the meaning of being Lover to Microsoft 2

Today, I'll ask one question, IS THERE a COMPANY ALLOVER THE WORLD TEATS ITS DEVELOPERS or CUSTOMERS LIKE MICROSOFT? In any field, I do not think so.

Let me tell you the story!

2 days ago I received 2 CDs free of charge from Microsoft (VS 2005 Beta professional Edition and Windows Mobile 5.0 Developer Resource Kit) but they were damaged because of careless from Shipment Company.
So, I said if I sent email to Microsoft, what should they say??! We did not make any mistakes and the problem from Shipment Company … (e7md rbna enta mish daf3 7aga) …
No no no no, Microsoft better than that million times I’ll send it anyway
Yes, Microsoft is the best, and I’ll evidence that to you… read below

First email:
Please keep this e-mail for your records.**********************************Thank you for your order, it is being processed and should arrive within 28 days.Order For: Visual Studio 2005 Beta Experience KitOrder Number: 01205499001905Order Date: September 15, 2006************Ship to:************Ramy Mahrous ……….

Second email:
Dear team;Thank you, for your great service.Today I have received the CDs but I shocked when I saw them damaged!!!And I can not make use of them, what should I do?! Thank you,Ramy Mahrous

Third email:
Dear Ramy,Thank you for your e-mail.We are pleased to confirm that we will re-ship the damaged software to you. If you could please allow 5 to 10 working days for the delivery of this shipment. If you have any further queries, please feel free to contact us.Kind regardsRobertMicrosoft Direct Services TeamE-mail: csd@msdirectservices.com
Phone: 0870 60 10 100Fax: 0800 03 24 485

Fourth email:
That’s for you, WHAT SHOULD I SAY?

Solve it

Today I thought in something and I did not find a nice solution for it, and this is what about if you sent an e-Mail to your Lover saying "I love you X" and her name is Y : So, how can you fix it? What is the next e-Mail should Say, please tell me a proper solution... You can Say I mean someone else (nhark teeeeen) or You can say I forgot your name (nhark teeeeen brdo)..... Solve it!